Product Parameters

Pre-Sale Service

1. Provide 24-hour technical consultation and reply;
2. Provide professional quotation information;
3. Provide detailed product performance specification;
4. According to product’s using condition, technicians will offer rationalization proposals to assist clients to select proper product types;
5. Provide other corollary equipment according to client requirements.

In-Sale Service

1. With supervision from the source of products, the qualified rate of raw materials entering the factory can reach 100%;
2. Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach100%;
3. Provide product’s inspection record of key junctures to customers;
4. Provide production schedule photos to customers at regular intervals;
5. Package and transport of products are in strictaccordance with the export standard;
6. Provide transportation schedule information to clients timely.

After-Sale Service

1. Provide targeted installation video;
2. Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period;
3. When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component;
4. During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know product’s running state in time. Assist customers to install and adjust products until customers are satisfied;
5. If product has malfunction during operation period, we’ll offer you satisfied answer in time. We’ll reply you within 1 hour and provide solution or send staff to spot within 24 hours after receiving maintenance notification;
6. Lifelong free technical support. Conduct satisfaction survey and inquiry equipment running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information;
7. Provide assistance in solving problems such as equipment damage in the transport.